Good to know
Cancel for free until 8am the day before your first rental day.
Every booking. Any reason. No small print.
Every booking, one clear rule
Free cancellation isn’t an extra you pay for or a deal for some shops only. It comes with every booking on alpy.com, until 8am the day before your first rental day, at all 1,150+ partner shops in 800 resorts.
Any reason counts
Some rental companies only let you cancel for free when there’s no snow. We don’t ask why. Flight cancelled, knee twinge, a sudden change of heart about that black run: all fine.
Book early, decide later
The best prices go to people who book ahead. Free cancellation means booking early doesn’t lock you in, so you get the lower price without the risk.
Real humans if you need help
Something unclear? Our multilingual customer support team answers in under 24 hours. Real people, not a chatbot loop.
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Questions people ask
Until when can I cancel my ski rental for free?
Until 8am on the day before your first rental day. That applies to every booking on alpy.com. After that, no cancellation or change will be processed.
Do I need a reason to cancel?
No. Unlike rental companies that only waive fees when there’s not enough snow, alpy.com lets you cancel for any reason until 8am the day before your first rental day.
How do I cancel my booking?
Send us an email with your booking details, before 8am on the day before your first rental day. Our multilingual support team replies in under 24 hours if you need help.
What happens if I cancel after the deadline?
After 8am on the day before your first rental day, no cancellation or change will be processed. If your plans might change, email us your booking details before then.
When do I get my money back?
You get your money back to the payment method you booked with.
Does free cancellation cost more?
No. It’s included in every booking, and you still save up to 65% compared with walk-in prices.